Free shipping over $149 (Excluding bicycles)
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PAYMENT & SHIPPING
All purchases must be paid in full prior to shipping and we reserve the right to cancel any orders in the event we suspect the payment method to be fraudulent.
To protect credit card holders from fraud we use state of the art fraud prevention systems. If your selected payment type triggers one of these systems it may put your order on hold and instigate a verification system to confirm the validity of your order. As part of these systems we may make a small charge to the credit card used to pay for your order, which is immediately refunded. We will then ask you to supply details of this transaction to verify you are the true card account holder.
When paying via Bank Deposit use your “Order Number” as the deposit identifier. Putting the name of a purchased item or terms such as “Order Payment” or “Tyres” may cause your order to be delayed until we can match the funds to your order. If a Bank Deposit payment is not received into our account within 5 business days the order will be cancelled.
By purchasing from thebikesmith.com.au you are entering into a contract and may not rescind payment via PayPal or Credit Card charge back in the event of late or damaged delivery.
While we make every effort to deliver all items to you quickly we are not responsible for delays caused by Australia Post or other couriers we may use.
Some products we offer for sale may be pre-order items or items that are not immediately available from our supplier. We supply an estimated dispatch date and will generally inform you of excessive delays but are not liable for any direct or indirect damages caused by any delay.
We make all efforts to ensure that goods are well packaged so they arrive undamaged. Please contact our customer service team if you have any delivery problems or if the package has been damaged in transit.
Shipping Charges
Free shipping Australia wide for purchases over $149, Applicable so long as your cart does not contain bulky items. Note: Excludes bicycles which will be calculated separately at time of booking, See below for further information.
The shipping charges calculated in our shopping cart are based on rates that cover 94% of the Australian population. In the instance that your delivery address is a location that is designated as ‘remote’ by our shipping provider, we reserve the right to append a ‘Remote Shipping Surcharge’ to your order. We will always contact you prior to shipping your order to discuss any additional charges prior to shipping your order.
Bicycle Shipping - Framesets and complete bikes are too large to ship via Auspost, We use 3rd party couriers to ship these (E.g. TNT, Toll, Etc). Framesets and complete bikes are shipped in OEM packaging to best protect your new pride and joy. We always aim to get you the best value rate available, However price vary's depending on weight and location, For a accurate quote please contact customer service at [email protected]
Processing times - If stock is available and your order is placed by 2pm AEST Monday-Friday we will send your order on the same day.
Tracking your parcel - When your order has been shipped you will receive an automated email confirmation containing your Shipping or Tracking number.
Delivery times - We try our best to select the best courier service to get your item to you quickly and safely. On average, orders will arrive in 2-5 business days. Please use the tracking number provided to get up to date information on your order.
Stock Availability
Some of the items we sell may be available in very limited quantity. While we endeavour to ensure all promotional items are in stock at time of advertising there may be occasions when an item has sold out.
In the event that an item (either promotional or regular stock) has sold out we may, at our total discretion, do one of the following:- (a) offer a rain check on that item, (b) offer an acceptable substitute product or (c) take other corrective action.
RETURNS
Wanting to make a return? Our return policy is to provide a refund of the purchase price of your item within 30-days of receipt for items in new condition. Your item must be in new condition, with tags, not worn or washed. We recommend storing them in their original bags while you decide to keep or return them. NOTE: The cost of returning the product to us will be at your charge.
Please note we DO NOT refund, credit or exchange helmets or bikes for incorrect choice or change of mind.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in original undamaged packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Please note we DO NOT refund, credit or exchange helmets or bikes for incorrect choice or change of mind.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]